This service is basically a "pay-per-minute" tech support service. We match you and your problem with a qualified tech who helps you fix your problem without you having to wait on hold, or take your computer to a repair shop.

    We have a variety of ways we can help you with your problem. The primary way is to contact you over the phone. While on the phone with you, we may ask you to install "remote desktop sharing" software that allows our techs to directly manipulate your computer system while you watch. You will not be billed for the time it takes to set up this software, and doing so may greatly reduce your billed time, as the tech is able to more quickly diagnose and fix your problem.

    Common problems that require telephone tech support include:

• Problems with spyware or viruses harming your computer or your computer's performance.
• Help with installing software, or even hardware.
• Computer Maintenance, to improve your computer's performance.
• Diagnosing and fixing problems with connecting to, or staying connected to, the Internet.
• Setting up home networking.

    To put it bluntly, we can help you with just about ANYTHING, except tasks that would require us to actually BE there with you. We can help you build a new system from scratch, walk you through a reinstall of your operating system, help you find the right drivers for that new piece of hardware, or even TRAIN you on the use of a piece of software if you'd like!

    Another way we can help is through single-charge email help. You can use this option to get feedback from a qualified tech on technical questions. This system is designed for questions that don't require a walk-through over the phone, and are more geared towards getting expert advice rather than troubleshooting or technical support.

Here are a few examples:

• "I am wanting to buy a new computer for school, and I don't know if I should buy a Dell or a Gateway. What questions should I ask, what hardware specs should I look for, and what price range should I shoot for?
• "I want to upgrade my system to make it faster. I can only spend $200. What are my options?"
• "My brother says I shouldn't get a Lite-On™ DVD ROM because they are poor quality. What is your opinion of Lite-On™ DVD ROM drives?"
  (For the record, Lite-On is a good company. We're just using them as an example here.)

    Email questions are billed on a flat "per-response" charge. (Billed responses may not directly answer your question, but may instead be asking you for more information. Please realize that knowing the right questions to ask is a technical skill, and this is the reason we bill for them.)

    As you can see, we welcome just about any technical question! We LOVE answering them!

Here is how you get started!

    First, create an account in the "Client Page". Once it's created, log in to your new account.

    Fund your account with your credit card or PayPal account, so you have credit on your account to use. There is a minimum of $20 per credit purchase, and you must have a non-zero balance before you can submit a ticket.

    Once you have credit on your account, submit either a call-back ticket, or an email question. A tech will get back to you in the time frame you require!

Get Started Today!